Impact of COVID-19 and Renewed Awareness of Where We Could Improve
نویسندگان
چکیده
The author compared the data of fall semester 2019 with 2020 to discern impact COVID 19 in terms resource sharing, document delivery activities a flagship academic institution. aims find out: Was there huge decrease requests submission caused by COVID-19, even after we resumed regular sharing and in-house 2020? Which user groups status department/college affiliation were heavy users GIFM service before during COVID-19? Have patron’s format preferences changed since How successful was fill rate when requested ebook from other libraries? has our participation HathiTrust emergency temporary access played role fulfilling some requests? What rates? main cancelation reasons for borrowing lending? percentage canceled customers received items any correlation between customer not meeting their “needed by” date? Were human errors that need staff attention? ratio filled RapidILL vs. OCLC?
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ژورنال
عنوان ژورنال: Journal of library resource sharing
سال: 2021
ISSN: ['2691-5995', '2691-5979']
DOI: https://doi.org/10.1080/1072303x.2021.2009952